Terms of service
Who we are
This site is operated by NFB Retail Ltd, a company registered in England and Wales under company number 15704297, whose registered office is at Corun-Y-Bryn, Ffordd Uchaf, Gwynfryn, Wrexham, Wales, LL11 5UN, United Kingdom. We trade as frshnd.
You can reach us through our contact page.
These terms
These terms apply when you buy from us. By placing an order you accept them, so please read them first. We may update them from time to time; the version on this page when you order is the one that applies to your order.
Placing an order
Adding something to your basket and paying is an offer to buy. A contract exists between us once we email you to confirm that your order has been dispatched — not before. If we cannot fulfil an order, for example because an item is out of stock or incorrectly priced, we will tell you and refund you in full.
You must be at least 18 to order from us.
Prices and payment
Prices are in pounds sterling and include VAT where it applies. Delivery is charged separately and shown at checkout before you pay — see our shipping policy.
We take care to price everything correctly, but if we find an error before dispatch we will contact you to ask whether you want to continue at the correct price or cancel.
Delivery, cancellation and returns
Delivery times and costs are set out in our shipping policy. Your right to cancel and how refunds work are set out in our refund policy. Both form part of these terms.
About our products
We photograph our products carefully, but screens vary and slight differences in colour are normal. Fragrance is subjective, and how long a scent lasts depends on the size of the room, ventilation and temperature — the ranges we quote are typical rather than guaranteed.
Our fragrance oils may contain allergens. Please read the safety advice and ingredient information on the product page and in the relevant usage guide before use, and keep our products away from children and pets. Our products are for household use only and must not be eaten, applied to skin, or used in any way other than as described in our usage guides.
Our responsibility to you
We do not exclude or limit our liability where it would be unlawful to do so — this includes liability for death or personal injury caused by our negligence, for fraud, and for breach of your statutory rights as a consumer.
We are not liable for losses that were not foreseeable when the contract was made, or for losses arising from use of our products contrary to our safety advice. We supply our products for domestic and private use; if you use them commercially we have no liability for loss of profit, business or business opportunity.
Events outside our control
If something beyond our reasonable control delays or prevents us fulfilling an order — severe weather, carrier failure, or similar — we will contact you as soon as we can. You may cancel and receive a full refund for anything not yet dispatched.
Governing law
These terms are governed by the law of England and Wales, and disputes may be brought in the courts of England and Wales. If you live elsewhere in the UK, you may also bring proceedings in your own country's courts.