Shipping policy

Where we ship

We make and pack everything ourselves in Wrexham, Wales, and ship to the United Kingdom, the European Union and most of the rest of the world.

Within the UK you can choose a standard or an express service. Everywhere else goes by a standard international service. The options available for your address, their cost, and any free delivery offer running at the time are all shown at checkout before you pay.

How long it takes

We dispatch orders the next working day.

After dispatch, UK orders usually arrive within a few working days, with a next-working-day option if you choose express. Orders to the European Union typically take around a week, and the rest of the world a little longer. The estimate for the service you pick is shown at checkout.

Working days are Monday to Friday, excluding UK public holidays. These are estimates based on how our carriers normally perform, not guarantees — once a parcel is with the carrier, its progress is outside our control. International times exclude any delay in customs.

Orders outside the United Kingdom

Prices on this site do not include import duty or local sales tax. If you are ordering from outside the UK, your country may charge import VAT, duty or a handling fee before releasing your parcel. These are set by your government, not by us, and are payable by you as the recipient. We cannot predict or refund them.

Getting your address right

We send parcels to the address you give us at checkout, so please check it before paying. If you spot a mistake, get in touch straight away — we can usually correct it if the order has not been dispatched. We cannot take responsibility for parcels delivered correctly to an address that turns out to be wrong.

If your order has not arrived

Please allow the full estimated time above, and check with your neighbours and any safe place your carrier may have used. If it still has not appeared, get in touch and we will chase it with the carrier. We ask that you contact us within 30 days of the dispatch date so we can raise a claim in time.

If an order arrives damaged, keep the packaging and get in touch. We reply by email, so you can send photographs with your reply — they help us put it right quickly and claim against the carrier.

Contact

Any questions about delivery, or about an order on its way, go through our contact page.